Terms of Service
1. General Information
Magic Monolith (operating as Knight of Ink) v/ Bo T. K. Michelsen
CVR-nr (Company Registration): 36308931
Agertoften 10, 8340 Malling, Denmark
Email:
Phone:
2. Pricing and Payment
All prices are stated in DKK and include 25% Danish VAT. We accept payments via Stripe, including Visa, Mastercard, and other major credit cards. The payment will be deducted from your account when the physical item is shipped or when access to the digital product is granted.
3. Delivery
Physical Goods: We aim to dispatch orders within 2-5 business days after the order is received. Shipping is handled by recognized freight carriers. Shipping costs will be clearly stated before payment.
Digital Goods (Downloads): Digital comics and files are delivered immediately after successful payment via a download link sent to the provided email address or displayed directly on the receipt page.
4. Right of Withdrawal (General)
As a consumer, you have a 14-day right of withdrawal when shopping with us. The period runs from the day you received the item. Read more in our dedicated Return Policy.
Exception for Digital Goods: When purchasing digital products (e.g., PDF comics), the right of withdrawal is waived once the download has begun, provided you have given your explicit consent to this during the purchase process.
5. Right of Complaint (Warranty)
The Danish Sale of Goods Act applies to consumer purchases. When you shop with us, you have a 24-month right of complaint for physical goods. This means you can either have the item exchanged, get your money back, or receive a discount, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.
You must complain within a "reasonable time" after you have discovered the defect. If you complain within two months, the complaint will always be considered timely.
6. Appeals and Complaints
If you wish to complain about your purchase, please contact us at our provided email address. If we fail to find a solution, you can send a complaint to: Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark (naevneneshus.dk).
If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here: http://ec.europa.eu/odr.